The following Terms of Use (the "Terms of Use") govern any use of or access to the Cliff Drysdale Management Inc. Website, EXPERIENCE (experiencemembers.com). By accessing or using the Site or any content on the Site, you acknowledge that you have read, understood and agreed to all of the terms and conditions contained in these Terms of Use. If you do not agree to these Terms of Use, then you may not access the Site or use the content or any services in the Site. These Terms of Use are an agreement made between Company and any person or entity who accesses or uses this Site or its content (the "User"). Throughout these terms, "We" or "Our" refers to Company, and "You" or "Your" refers to the User.
Modification to Terms of Use. Company reserves the right, at its sole discretion, to modify these Terms of Use at any time without prior notice to any User, including imposing a fee to access certain materials contained on the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the Terms of Use, as modified. For this reason, we encourage you to review these Terms of Use for updates or any changes whenever you use the Site.
Membership Rules
-(A)Subscriptions 12 Month Annual Subscription will be paid in full {($120.00) plus one time Registration Fee($2.99) and any applicable taxes}. Subscription will be set to auto-renew from 12 months after date of purchase. Monthly Subscription {($14.99) plus one time Registration Fee ($2.99) and any applicable taxes}. Subscription will be set to auto-renew thirty-two(32) days from the date of purchase.
-(B) Activation Subscriptions may be purchased online at experiencemembers.com. A small membership delay of up to 24 hours may occur due to transaction processing and site privacy rules. Membership and payment can be taken by phone at the number listed in Contact Us below.
Activation and access to website may take up to 48 hours from the point of purchase. Because of this delay, all members are granted a two(2) day 'Grace Period" for all subscription renewals. To request or dispute subscription time, please contact customer support via one of the methods listed under "Contact Us" below.
(C)Cancellation
If you subscribe to a Subscribed Service, you are entitled to cancel this agreement after your subscription term with the Company is complete. Upon completion of the subscription term of your agreement, you may terminate your subscription with the Company as set forth in any such agreement or as further noted on the Web Site. Company does not provide refunds on subscription fees already paid. When you terminate a Subscribed Service, you will not receive a refund for any unused portion of the Subscribed Service. You agree that we may, in our sole discretion, terminate or suspend your access to all or any part of the Web Site and/or Service(s) with or without notice and for any reason. Any suspected fraudulent, abusive or illegal activity may constitute grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
To cancel your participation in the auto-renewal program, please contact customer support via one of the methods listed under "Contact Us" below.
Travel Rules & Discounts
You must be an Annual (Yearly) Experience Member at the time of booking to receive your discount, and all bookings and reservations must go through Katie Steck (k.steck@cliffdrysdale.com) prior to your arrival to ensure the discount. You must remain an Experience member to receive the discount for any additional court time and/or room nights changes after booking.
(A)10% Discount Experiences and adult and junior tennis camps at Copperwynd Resort, Omni La Costa Resort and Spa, Omni Rancho Las Palmas Resort and Spa, Hawks Cay Resort, Omni Amelia Island Plantation, The Ritz Carlton Key Biscayne, the John Newcombe Ranch Junior Overnight Camp, and Weston Tennis Center.
(B)5% Discount off all Ladies Retreats and Signature CDT Events: Tennis With The Stars, Miami All Star Tennis for Charity, and other as applicable.
(C)Member Pricing on tennis programming at all Cliff Drysdale Tennis managed-facilities
Disclaimer Your reservation is pending until you have made payment and received a welcome letter via email with a hotel reservation number. Please do not make any non-refundable travel plans until you have received your hotel reservation number. Typically this hotel reservation number will be received in 1 business day.
Cliff Drysdale Tennis and Lodging Cancellation Policies:
· Cancellations outside 14 days receive a 100% refund.
· Cancellations inside of 14 days you will receive a 50% refund of the total monies paid.
· Postponements inside 14 days and at least 4 days ahead of arrival date will receive a 100% credit for future use, valid for 365 days.
· Postponements inside 4 days will receive a 50% credit for future use, valid for 365 days
EXPERIENCE Magazine
You must have entered a valid United States address to receive Bi-Annual (2) delivery of EXPERIENCE Magazine. To request delivery to an alternate address, please contact customer support via one of the methods listed under "Contact Us" below. -(A) Annual (Yearly) members will receive magazine during print publication: January and July. Subscription must run through the 15th of each month(January and July) to guarantee delivery.
-(B) Monthly members will receive print magazine during normal production months(January and July) of subscription OR if Subscription is purchased before January 1st and July 1st.
Web and Personalized Content
(A) Tennis Analysis/Consultation: Annual members receive One(1) Private Video Stroke Analysis and One(1) 15 minute private tennis consultation that must be redeemed during 12 month subscription. Analysis and Consultations will not roll/carry over into next subscription period. Video Analysis and Consultations will be scheduled at the earliest possible convenience to our members. Videos must not be reproduced or published in any way.
(B) Personalized Fitness Schedule: Annual members receive One(1) Week-Long Personalized Fitness Schedule. This will be customized to fit any member's needs and is not available for reuse in any commercial purpose. Must be redeemed during 12 month subscription.
(C) Content Ownership and Usage: All of the content you see and/or hear on this Site, including without limitation, all of the articles, text, images, illustrations, graphics, photographs, audio clips, video clips, page headers, the "look and feel" of the Site, its color combinations, layout and all other graphical elements, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses of Company, its affiliates and/or its third party content providers. The contents of this Site are subject to copyright protection. Unless otherwise expressly noted in the Terms of Use, nothing that you read or see on the Site or other Site content, or any of the source code or HTML code that Company uses to generate the Site, may be copied, reproduced, modified, distributed, transmitted, republished, uploaded, posted, displayed, "framed" on another site or performed for commercial use, except with the prior written consent of Company. You may not distribute (including via e-mail or the Internet) or otherwise make available copies to others, whether or not for payment or other consideration, except with Company's prior written permission or to the extent expressly authorized on this Site. User must retain all copyright and other proprietary notices on any authorized reproductions of any portion of the Site. Any third party marks and content appearing on the Site are the property of their respective owners. You are not permitted to use any of these third party marks or content without permission of the respective owner.
Third Party Websites, Links and Content
This Site may contain links and references to other websites, news outlets, and third parties with whom Company has no control. Company is not the provider or endorser of any content provided by third parties. Any dealings between User
and any third party mentioned on or found through the Site are solely between the User and the third party, and are subject to any terms, conditions, warranties or representations associated with those dealings.
Sponsors, Partners, Third Parties
All local benefits, sponsors, partner discounts and associated third parties contain their own Terms of Use, in addition to the terms of usage of this Site. Specific inquires please contact customer support at any of the methods below.
Contact Us
Phone support available Monday-Friday 9 a.m. - 4 p.m. Monday-Friday.
For phone support, call (625) 830-5911 ext 206 For 24 hour email support and troubleshooting, contact: expsupport@cliffdrysdale.com For billing support and inquiries, contact: expbilling@cliffdrysdale.com
Modification to Terms of Use. Company reserves the right, at its sole discretion, to modify these Terms of Use at any time without prior notice to any User, including imposing a fee to access certain materials contained on the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the Terms of Use, as modified. For this reason, we encourage you to review these Terms of Use for updates or any changes whenever you use the Site.
Membership Rules
-(A)Subscriptions 12 Month Annual Subscription will be paid in full {($120.00) plus one time Registration Fee($2.99) and any applicable taxes}. Subscription will be set to auto-renew from 12 months after date of purchase. Monthly Subscription {($14.99) plus one time Registration Fee ($2.99) and any applicable taxes}. Subscription will be set to auto-renew thirty-two(32) days from the date of purchase.
-(B) Activation Subscriptions may be purchased online at experiencemembers.com. A small membership delay of up to 24 hours may occur due to transaction processing and site privacy rules. Membership and payment can be taken by phone at the number listed in Contact Us below.
Activation and access to website may take up to 48 hours from the point of purchase. Because of this delay, all members are granted a two(2) day 'Grace Period" for all subscription renewals. To request or dispute subscription time, please contact customer support via one of the methods listed under "Contact Us" below.
(C)Cancellation
If you subscribe to a Subscribed Service, you are entitled to cancel this agreement after your subscription term with the Company is complete. Upon completion of the subscription term of your agreement, you may terminate your subscription with the Company as set forth in any such agreement or as further noted on the Web Site. Company does not provide refunds on subscription fees already paid. When you terminate a Subscribed Service, you will not receive a refund for any unused portion of the Subscribed Service. You agree that we may, in our sole discretion, terminate or suspend your access to all or any part of the Web Site and/or Service(s) with or without notice and for any reason. Any suspected fraudulent, abusive or illegal activity may constitute grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
To cancel your participation in the auto-renewal program, please contact customer support via one of the methods listed under "Contact Us" below.
Travel Rules & Discounts
You must be an Annual (Yearly) Experience Member at the time of booking to receive your discount, and all bookings and reservations must go through Katie Steck (k.steck@cliffdrysdale.com) prior to your arrival to ensure the discount. You must remain an Experience member to receive the discount for any additional court time and/or room nights changes after booking.
(A)10% Discount Experiences and adult and junior tennis camps at Copperwynd Resort, Omni La Costa Resort and Spa, Omni Rancho Las Palmas Resort and Spa, Hawks Cay Resort, Omni Amelia Island Plantation, The Ritz Carlton Key Biscayne, the John Newcombe Ranch Junior Overnight Camp, and Weston Tennis Center.
(B)5% Discount off all Ladies Retreats and Signature CDT Events: Tennis With The Stars, Miami All Star Tennis for Charity, and other as applicable.
(C)Member Pricing on tennis programming at all Cliff Drysdale Tennis managed-facilities
Disclaimer Your reservation is pending until you have made payment and received a welcome letter via email with a hotel reservation number. Please do not make any non-refundable travel plans until you have received your hotel reservation number. Typically this hotel reservation number will be received in 1 business day.
Cliff Drysdale Tennis and Lodging Cancellation Policies:
· Cancellations outside 14 days receive a 100% refund.
· Cancellations inside of 14 days you will receive a 50% refund of the total monies paid.
· Postponements inside 14 days and at least 4 days ahead of arrival date will receive a 100% credit for future use, valid for 365 days.
· Postponements inside 4 days will receive a 50% credit for future use, valid for 365 days
EXPERIENCE Magazine
You must have entered a valid United States address to receive Bi-Annual (2) delivery of EXPERIENCE Magazine. To request delivery to an alternate address, please contact customer support via one of the methods listed under "Contact Us" below. -(A) Annual (Yearly) members will receive magazine during print publication: January and July. Subscription must run through the 15th of each month(January and July) to guarantee delivery.
-(B) Monthly members will receive print magazine during normal production months(January and July) of subscription OR if Subscription is purchased before January 1st and July 1st.
Web and Personalized Content
(A) Tennis Analysis/Consultation: Annual members receive One(1) Private Video Stroke Analysis and One(1) 15 minute private tennis consultation that must be redeemed during 12 month subscription. Analysis and Consultations will not roll/carry over into next subscription period. Video Analysis and Consultations will be scheduled at the earliest possible convenience to our members. Videos must not be reproduced or published in any way.
(B) Personalized Fitness Schedule: Annual members receive One(1) Week-Long Personalized Fitness Schedule. This will be customized to fit any member's needs and is not available for reuse in any commercial purpose. Must be redeemed during 12 month subscription.
(C) Content Ownership and Usage: All of the content you see and/or hear on this Site, including without limitation, all of the articles, text, images, illustrations, graphics, photographs, audio clips, video clips, page headers, the "look and feel" of the Site, its color combinations, layout and all other graphical elements, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses of Company, its affiliates and/or its third party content providers. The contents of this Site are subject to copyright protection. Unless otherwise expressly noted in the Terms of Use, nothing that you read or see on the Site or other Site content, or any of the source code or HTML code that Company uses to generate the Site, may be copied, reproduced, modified, distributed, transmitted, republished, uploaded, posted, displayed, "framed" on another site or performed for commercial use, except with the prior written consent of Company. You may not distribute (including via e-mail or the Internet) or otherwise make available copies to others, whether or not for payment or other consideration, except with Company's prior written permission or to the extent expressly authorized on this Site. User must retain all copyright and other proprietary notices on any authorized reproductions of any portion of the Site. Any third party marks and content appearing on the Site are the property of their respective owners. You are not permitted to use any of these third party marks or content without permission of the respective owner.
Third Party Websites, Links and Content
This Site may contain links and references to other websites, news outlets, and third parties with whom Company has no control. Company is not the provider or endorser of any content provided by third parties. Any dealings between User
and any third party mentioned on or found through the Site are solely between the User and the third party, and are subject to any terms, conditions, warranties or representations associated with those dealings.
Sponsors, Partners, Third Parties
All local benefits, sponsors, partner discounts and associated third parties contain their own Terms of Use, in addition to the terms of usage of this Site. Specific inquires please contact customer support at any of the methods below.
Contact Us
Phone support available Monday-Friday 9 a.m. - 4 p.m. Monday-Friday.
For phone support, call (625) 830-5911 ext 206 For 24 hour email support and troubleshooting, contact: expsupport@cliffdrysdale.com For billing support and inquiries, contact: expbilling@cliffdrysdale.com
